Zonka Feedback: Gain Insight Into Your Customer’s Experience Using Multichannel Surveys
Grow your business and improve your customer satisfaction with Zonka, a powerful tool to help you collect, measure and analyze your customers’ experience using appealing surveys that match your branding.
Take advantage of the various customizable templates designed to boost response rates from your customers so you can get the information you need. Analyze the data collected from these surveys with response insights, location insights, trends reports, and many more.
Features and Benefits of Zonka Feedback
👉 Fully Customizable Surveys – Use your business’s colors and logos for surveys that are consistent with your branding. Customize your surveys even further by changing the background image, button style, and add images.
👉 40+ Question Types – Choose from the numerous question types provided by Zonka. This includes Likert/Matrix, comment boxes, rating scales using smileys, hearts, stars, and more.
👉 Multilingual Surveys – Collect even more feedback responses by reaching out to more people with multilingual surveys. Your customers can select their preferred language and give you the response you need.
👉 Multichannel Platform – Send out surveys through links, email, SMS, embedded surveys, and more. You can also get feedback using touchscreen devices or print QR codes on receipts.
👉 Intuitive Inbox – Feedback management is easier with Zonka Feedback’s collaborative and real-time response inbox. You can filter your survey responses, tag particular submissions, add notes, and assign tasks to members of your team.
👉 AI-Driven Reporting – Monitor your data easily with in-depth, real-time reporting. See the breakdown of your responses, scores, and comments to get insights into your customer feedback.
👉 Integration with Popular Tools – Set up a workflow that works for you by integrating Zonka Feedback with your favorite tools. Automate the process of sending out surveys, adding tickets to help desks, and more for a smoother and seamless workflow.
Who is Zonka Feedback for?
👉 Business Owners who are constantly looking for pain points in their business to improve customer satisfaction
👉 Marketers who want to gain a detailed insight into customer behavior
👉 Customer Support Teams who need a more efficient way to collect customer feedback
Things to Note About Zonka Feedback
👉 Some might find the UI/UX can feel a bit static.
👉 Customization tools for surveys are somewhat limited.
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