SaaS Rebrand Checklist: How to Go About Your Rebranding

SaaS Rebrand Checklist


SaaS rebranding can be a daunting task for any company, but it is possible. If you’re considering a SaaS rebrand, there are a few things you should keep in mind. It’s important to have a clear vision for your rebrand and to make sure all stakeholders are on board.

You’ll also need to create a plan for rolling out the new brand and communicating it to your customers. Here’s a rebranding checklist to help you get started.


Reasons to Rebrand


There are plenty of reasons to rebrand your SaaS company, but let’s focus on three key ones:




In the technology industry, stagnation is a death knell. If your SaaS business is stagnating, it’s time to rebrand. Here are four reasons why:

  • Stagnation signals that your company is losing its competitive edge.
  • It can be tough to attract new customers when your business is stagnating.
  • Stagnation can lead to declining profits and market share.
  • Rebranding can give your business a fresh start and help you regain momentum.


Audience fatigue


Audience fatigue is a real problem for SaaS businesses. It sets in when people are no longer interested in what you have to offer. They may have stopped signing up for your service, or they may be using it less frequently. Whatever the case, if your audience is no longer engaged, you need to rebrand your business.

There are several reasons why audience fatigue can happen. Maybe you’ve been around for a while and people have already seen all that you have to offer. Or maybe you’ve been focusing on features instead of solutions, and people are getting tired of all the bells and whistles. Whatever the reason, it’s important to address the issue head-on.


Changes in the market


The market for SaaS is always in flux, with new players and products emerging all the time. The Global SaaS Market was estimated to be worth about $144 billion in 2021, and it is anticipated to grow to $ 720 billion by 2028, with a CAGR of 26% over the forecast period of 2022 to 2028. If your business has been relying on the same SaaS model for a few years, it might be time for a brand refresh and reposition yourself in the market.

Here are three reasons why changes in the market could mean it’s time to rebrand your SaaS business:

  • Your competitors may have released newer, more innovative products that have taken away your market share.
  • The needs of your customers may have changed, and they’re now looking for different features or functionality from their SaaS providers.
  • You may have outgrown your original branding and need to update your image to appeal to a new audience.

Of course, there are many other reasons to rebrand – such as a change in leadership, the launch of a new product or service, or simply wanting to refresh your image. But these are three of the most important ones. If you’re thinking about rebranding your SaaS company, be sure to weigh all the pros and cons carefully before making a decision.

Rebranding can be a daunting task, but it’s necessary if you want to keep your business alive and thriving.


The Process of Rebranding


When a company decides to rebrand, it can be a long and difficult process. But it’s important to do your research and plan ahead so that your rebranding project goes as smoothly as possible. Here are some tips for rebranding your SaaS company:

  • Make sure you have a clear vision for the new brand. What do you want it to stand for? What values do you want to communicate?
  • Do your research. Find out what other companies in your industry are doing, and see what resonates with consumers.
  • Plan out the launch strategy. How will you announce the new brand to customers and employees? And how will you make sure the transition goes smoothly?
  • Be prepared for some backlash from customers and employees who may not like the new brand. Be ready to answer questions and address concerns.


Who should be involved


When it comes to rebranding a SaaS product, it’s important to understand who should be involved in the process. The stakeholders for a SaaS product can vary depending on the company and their structure, but typically there are three key groups of people who need to be consulted:

  • The executive team – This is the top-level decision makers within the company. They need to be on board with the rebranding and understand why it’s necessary. They’ll also need to approve any budget changes associated with the rebranding.
  • The product team – This is the team that actually builds and maintains the product. They’ll have a lot of technical knowledge about how the product works and what needs to change for a successful rebranding.
  • The marketing team – This is the team responsible for promoting and selling the product. They’ll be heavily involved in the rebranding process, but they should also understand that it’s a balancing act between changing something and not changing anything. Of course, if there’s a way to improve the product without changing the brand name, that would be ideal.


When to start


When your company begins to experience success with a SaaS offering, the time may come for a rebrand. The process of SaaS rebranding can be tricky, but it’s important to get it right. Here are four reasons why knowing when to start is crucial:

  • You need to make sure you have the right messaging. Your rebranding strategy needs to communicate what makes your company and its products different from the competition. It should also explain why customers should switch to your product.
  • Timing is everything. You don’t want to wait too long and lose market share to competitors, but you also don’t want to rebrand before you’re ready. Make sure you have a solid plan in place before you launch your new brand.


What to change


From the logo and website design to the messaging and product strategy, making the right changes is critical to the success of the rebrand. Here are a few reasons why knowing what needs to change is so important:

  • You need to make sure that your branding is aligned with your product strategy. If your product strategy changes, then your branding should also change to reflect that.
  • You need to make sure that your branding is consistent across all channels. Your branding should be consistent on your website, in your marketing materials, and in how you present yourself to customers.
  • You need to make sure that your new brand assets are appealing to your target market. Your branding should reflect the values and demographics of your target market.


Tactics for communicating the rebrand


When a company decides to rebrand, it is often a long and arduous process. There are a lot of considerations that go into the decision, and even more that need to be executed flawlessly in order for the rebrand to be successful.

One of the most important aspects of a rebrand is communication. It is essential to ensure that all stakeholders are on board with the new direction, and that everyone understands why the change is happening and what it means for them.

There are a few key things to keep in mind when communicating a rebrand:

  • Make sure you have buy-in from top management. The CEO and other senior leaders need to be on board with the rebranding effort if you want it to be successful. They need to be willing to support the change internally and externally, and communicate it effectively to employees and customers.
  • Draft a press release announcing the rebrand and send it to relevant publications.
  • Create a blog post about the rebrand and share it on social media.
  • Issue an email announcement to your subscribers informing them of the changes.
  • Update your website and branding assets (e.g. logo, color palette, etc.)
  • Plan a launch event or webinar to introduce the new brand to customers and partners.
  • Make sure your team is well-versed in the new branding so they can communicate it effectively across all channels.




Your website is an important tool for communicating your SaaS rebrand to customers and prospects. A well-designed website can help you articulate your new brand strategy and positioning, and provide a central location for customers to learn more about your product. It can also be a powerful sales tool, helping you convert visitors into paying customers.

A good website design will help ensure that your site is easy to navigate, providing a positive user experience that encourages visitors to stick around longer. It’s also important to make sure your site is responsive, so it looks good and functions properly on all devices.

When designing or updating your website, be sure to focus on the key elements that are most important to your brand and business.




As your SaaS company begins to grow and evolve, it’s important to keep your branding strategy in line with your evolving business. One important tactic in communicating your rebrand is through messaging. Messaging can be used internally to help align all team members around the new direction, and externally to help communicate the changes to existing customers, potential clients, partners, and other stakeholders.

Messaging should be clear, concise, and on-brand. It should also be tailored to the specific audience you’re targeting. For example, if you’re targeting enterprise customers, your messaging will be different than if you’re targeting small businesses.

The goal of messaging is to tell a story that resonates with your target audience and helps them understand how your company has changed and what that means for them. It’s an important part of any rebranding strategy and should be considered early on in the process.




Your PR strategy can be a powerful tool for communicating your SaaS rebrand to the world. Here are four reasons why your PR efforts are so important:

  • A good PR strategy can help you build buzz and generate interest in your rebrand. When done correctly, a well-executed PR campaign can create a lot of excitement around your new brand and generate positive media coverage.
  • A strong PR presence can help you reach new audiences and expand your reach. By targeting the right media outlets and pitching the right stories, you can expose your brand to a larger audience than ever before.
  • A good PR strategy can help you create a positive perception of your rebrand.


Measuring success


The success of a rebrand can be difficult to determine. However, there are several key factors that can help you decide if the rebrand was successful.

One factor to consider is whether or not the rebranding communicated the company’s new message effectively. If customers and employees don’t understand the reason for the change, or what the new brand represents, then the rebranding has likely failed.

Another important consideration is how well the new branding resonates with customers and stakeholders. If people like the new logo and feel that it accurately represents the company, then it’s likely that the rebrand was successful. However, if people hate the new branding or think it’s too different from what came before, then it may not have been as successful as hoped.


Increased revenue


A successful SaaS rebrand means that your company is reaching more customers and generating more revenue. In order to measure the success of your rebrand, it’s important to track increased revenue and customer growth. This demonstrates that you’re resonating with new customers and gaining market share. Increased revenue is a key indicator of a successful SaaS rebrand.

It’s also important to track other key metrics, such as customer engagement and product adoption. By tracking these metrics, you can ensure that your rebrand is having a positive impact on your business. If you see declines in any of these areas, it may be time to reconsider your rebranding strategy.

Overall, increased revenue is a strong indicator that your SaaS rebrand was successful. It shows that you’re reaching more customers and growing your business.


Positive feedback from customers


Positive feedback from customers is a great indicator of a successful SaaS rebrand. Feedback can come in the form of customer surveys, emails, or social media posts. It’s important to read and respond to all feedback, both positive and negative.

If you receive mostly positive feedback after launching your new brand, then you know that you’ve made the right changes. This type of feedback can give your team the boost they need to continue improving your product and keeping your customers happy.

It’s also a good idea to keep an eye on your churn rate. If it goes up after you rebrand, then you know that you still have some work to do. But if it stays the same or even decreases, then you can be sure that your rebrand was successful.


Increased brand awareness


Brand awareness can be measured through things like website visits, social media followers, and press mentions. If these numbers are going up after the rebrand, then it’s likely that you’re doing something right.

Another sign of success is an increase in customer engagement. This can be gauged by tracking things like customer retention rates and product usage. If customers are using your product more after the rebrand, then it’s a good indication that they’re responding positively to the changes.

Ultimately, a successful SaaS rebrand should result in more leads and conversions.


Increased social media engagement


In order to successfully rebrand a SaaS company, it is important to increase social media engagement. This can be done by creating new and interesting content, as well as interacting with followers on a personal level. Increased social media engagement is a great indicator that the rebranding effort is successful.

One way to create new and interesting content is to ask followers for their input. For example, ask them what features they would like to see in the next version of the product. Another way to increase engagement is by hosting contests or giveaways. This can be a great way to get people excited about the rebranding effort, and it can also help generate some buzz on social media.

Interacting with followers on a personal level is also important. Respond to comments and questions, and make sure that you are providing valuable information that people will want to share.


Improved SEO rankings


In the world of SaaS, a successful rebrand can be the key to taking your business to the next level. But what if you’re not seeing the improved SEO rankings you were hoping for? Don’t worry – it may not mean your rebrand was unsuccessful.

There are a number of factors that can affect your SEO rankings, and improved rankings don’t always mean a successful rebrand. However, they can be a great indicator that things are headed in the right direction.

If you’re seeing improvements in your rankings after launching your rebrand, congratulations! You’re on the right track and should continue to focus on maintaining those improvements. But if you’re not seeing the results you were hoping for, don’t worry – there’s still time to make things right.


Increased sales


One of the most important factor to consider when measuring the success of your rebranding effort is how well the new brand is received by customers. One way to measure this is by looking at how the company’s sales rankings change after the rebrand.

If there is an increase in sales rankings, it’s a good indicator that the rebrand was successful. This is because a higher ranking means that more people are buying the company’s products or services. And as we all know, more sales equals more revenue and a stronger bottom line.

There are several reasons why a higher ranking could be indicative of a successful rebrand. For starters, it could mean that the company has successfully communicated its new message to customers.


Final Thoughts


A rebranding can be a great way to revitalize your company and better connect with your customers. However, it’s important to go about it the right way. By following the steps in this checklist, you can ensure that your rebranding is successful.

Should you need more help in growing your SaaS business, don’t forget to check our blog for more SaaS marketing tips.


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Ken Moo