rake: Simplifying Messaging for Your Company
Rake is a messaging tool that will help you and your team communicate across channels. It simplifies communication for your business and your colleagues.
Features and Benefits of Rake
👉 Bot for Messaging Platforms – This software was built specifically for bots making it one of the most easy-to-use platforms that supports multi-location, multi-brand, Omnichannel, and Live Agent Assist.
👉 Proactive Visitor Chat – This software has an intelligent, proactive messaging algorithm that is designed to detect when a visitor’s actions match custom built rules. Once they do, the system sends a custom message to that visitor.
👉 Omnichannel Messaging Platform – rake’s messaging platform is the same all throughout so the customer can talk to the support team or to you in every social media channel.
👉 Improved Customer Service – Because you and your team can improve your customer service and engagement with customers through the quick response of the bots and through the omni-channel messaging system.
👉 Internal Communication – You can collaborate with your team mates, sharing files, and being able to keep track of information.
👉 Knowledge Base – rake also has a knowledge base that you and your friends can use to store important information that the team can access anytime. It can also be integrated into your website.
👉 Web Live Chat – Aside from the bot chat, there is a live chat available so that your supports can start a conversation with the customers.
👉 Website Live Visitor Monitoring – You can also view live visitors on your website, including visitor geo-location, duration of the current session, previous visits, pages viewed. current page viewing, and other useful statistics.
Who is Rake for?
👉 Sales teams who are looking for a tool that can help them communicate within their team and to their customers more efficiently.
👉 Online marketplaces who are looking for a tool that can help them engage with their customers better.
Things to Note About Rake
👉 It does not have a CName which can be a problem for marketing agencies.
👉 There are no options to delete and reassign workspaces.
👉 It needs a better design and minimized widgets.