Juphy: Customer Support System Made Faster
Features and Benefits of Juphy
👉 Social Inbox – This feature allows you to track customer queries from Facebook, Instagram, Twitter, YouTube, and other social media platforms that you are using.
👉 Reports – Juphy provides real-time reports and analytics regarding your customer support success rates, social engagement numbers, and sentiment analysis. This will help you keep track of your support team’s progress and performance.
👉 Search – No software is complete without this feature. But, in Juphy, you can go ahead and use the search bar to look for the customer’s names and any keyword in the received messages to filter through those messages that you want to read.
👉 Team Collaboration – In Juphy, not only are you able to chat with the customers, but, you are also able to chat with your team mates to collaborate and to ask about a certain concern or case ticket.
👉 Canned Response – For FAQ’s and for speedy responses, you can go ahead and make use of canned responses in Juphy.
👉 Auto-Tagging – You can also automatically categorize incoming messages by using this feature. This way, your team will know what the messages are all about and each message can also be routed to the designated team to assist the customer.
👉 Export – This feature allows you to export data according to date range automatically.
👉 Workspaces – Agencies or call centers can now manage their clients in separated workspaces through Juphy.
Who is Juphy for?
👉 Agencies or Call Centers who need a platform where they can manage their clients and provide support for customers.
👉 Social Media Influencers who need to have a unified inbox for them to communicate with their followers or fans.
👉 Entrepreneurs who need help in organizing and providing support for their customers.
Things to Note About Juphy
👉 The mobile app needs a lot of improvements since the interface is too simple for professional use.
👉 There is no WhatsApp integration which is one of the most necessary platforms for most users.
👉 Founded in 2018
👉 Estimated Number of Employees: 4
👉 Founder: Osman Erdi Balcıoğlu, Eyüp İbişoğlu
Domain Activity History
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