Juphy: Customer Support System Made Faster

Juphy is a neat software that will help you provide support to your clients or customers through one unified inbox. This way, your customer support system becomes more efficient and it also helps you avoid bad feedback by serving the best and the fastest customer support there is.

Features and Benefits of Juphy

👉 Social Inbox – This feature allows you to track customer queries from Facebook, Instagram, Twitter, YouTube, and other social media platforms that you are using.

👉 Reports – Juphy provides real-time reports and analytics regarding your customer support success rates, social engagement numbers, and sentiment analysis. This will help you keep track of your support team’s progress and performance.

👉 Search – No software is complete without this feature. But, in Juphy, you can go ahead and use the search bar to look for the customer’s names and any keyword in the received messages to filter through those messages that you want to read.

👉 Team Collaboration – In Juphy, not only are you able to chat with the customers, but, you are also able to chat with your team mates to collaborate and to ask about a certain concern or case ticket.

👉 Canned Response – For FAQ’s and for speedy responses, you can go ahead and make use of canned responses in Juphy.

👉 Auto-Tagging – You can also automatically categorize incoming messages by using this feature. This way, your team will know what the messages are all about and each message can also be routed to the designated team to assist the customer.

👉 Export – This feature allows you to export data according to date range automatically.

👉 Workspaces – Agencies or call centers can now manage their clients in separated workspaces through Juphy.

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