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Juphy: Customer Support System Made Faster

 

Juphy is a neat software that will help you provide support to your clients or customers through one unified inbox. This way, your customer support system becomes more efficient and it also helps you avoid bad feedback by serving the best and the fastest customer support there is.

Features and Benefits of Juphy

πŸ‘‰Β  Social Inbox – This feature allows you to track customer queries from Facebook, Instagram, Twitter, YouTube, and other social media platforms that you are using.

πŸ‘‰Β  Reports – Juphy provides real-time reports and analytics regarding your customer support success rates, social engagement numbers, and sentiment analysis. This will help you keep track of your support team’s progress and performance.

πŸ‘‰Β  Search – No software is complete without this feature. But, in Juphy, you can go ahead and use the search bar to look for the customer’s names and any keyword in the received messages to filter through those messages that you want to read.

πŸ‘‰Β  Team Collaboration – In Juphy, not only are you able to chat with the customers, but, you are also able to chat with your team mates to collaborate and to ask about a certain concern or case ticket.

πŸ‘‰Β  Canned Response – For FAQ’s and for speedy responses, you can go ahead and make use of canned responses in Juphy.

πŸ‘‰Β  Auto-Tagging – You can also automatically categorize incoming messages by using this feature. This way, your team will know what the messages are all about and each message can also be routed to the designated team to assist the customer.

πŸ‘‰Β  Export – This feature allows you to export data according to date range automatically.

πŸ‘‰Β  Workspaces – Agencies or call centers can now manage their clients in separated workspaces through Juphy.

Who is Juphy for?

πŸ‘‰Β  Agencies or Call Centers who need a platform where they can manage their clients and provide support for customers.

πŸ‘‰Β  Social Media Influencers who need to have a unified inbox for them to communicate with their followers or fans.

πŸ‘‰Β  Entrepreneurs who need help in organizing and providing support for their customers.

Things to Note About Juphy

πŸ‘‰Β  The mobile app needs a lot of improvements since the interface is too simple for professional use.

πŸ‘‰Β  There is no WhatsApp integration which is one of the most necessary platforms for most users.

The Company

πŸ‘‰Β  Founded in 2018

πŸ‘‰Β Β Estimated Number of Employees: 4

πŸ‘‰Β  Founder: Osman Erdi BalcΔ±oğlu, EyΓΌp Δ°bişoğlu

Domain Information

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Domain Activity History

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Juphy Reviews

Capterra - 1 review

β˜†β˜†β˜†β˜†β˜† (5/5)

G2 - 45 reviews

β˜†β˜†β˜†β˜†β˜† (4.6/5)

AppSumo - 23 reviews

β˜†β˜†β˜†β˜†β˜† (5/5)

Juphy Competitors

Social Media Accounts

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Juphy is Currently on Lifetime Deal at Appsumo

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Ken Moo
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