JivoChat: Realtime Chat Service to Upgrade Your Customer Service
Quick responses to customer concerns are what ensures their satisfaction which will positively impact any business and with JivoChat, you can do just that.
Monitor and engage with your customers swiftly with smart replies and canned responses and collect their contact information offline with the contact form. Customers can connect with you through various channels such so that your team can give them support right where they are.
Features and Benefits of JivoChat
👉 Detailed Analytics – Track your website visitors and see the page they’re browsing, location, the number of website visits, and the number of chats they’ve had with you in real-time.
👉 Quick Responses – Use their canned responses and smart suggestions features so that answering a multitude of customer queries is more manageable.
👉 Omnichannel Support – Address customer concerns and requests from multiple channels in your dashboard. JivoChat connects with Facebook, WhatsApp, Apple Business Chat, Telegram, Viber, and even your phone.
👉 Built-in CRM – Collect and store all of your customer’s information in one place and access them in a single click.
👉 Team Collaboration – Organize your team’s workflow with set reminders, statuses, tags, and a Kanban board. You can also easily assign tasks to members.
👉 Built-in Chat – No need for an external chat app, you can send messages to your team members privately or create a group chat to discuss your customers and leads.
Who is JivoChat for?
👉 Sales or Support Teams who need a more refined workflow for better collaboration in handling customers
👉 Small Business Owners who want to quickly address customer concerns in real-time
👉 E-Commerce Stores who need a unified way to connect with their customers coming in from multiple channels
Things to Note About JivoChat
👉 Excessive branding from JivoChat, the logo shows up too big in the chat widgets
👉 No video or audio call support
👉 You cannot upload files that are more than 10MB
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