Encharge Webinar & Transcription
[00:01]
What’s going on, sumolings, thank you so much for joining us for another product walk through webinar. I am Lindsay. Today I am joined by the team over at Encharge. Encharge is a marketing automation tool that sends behavior based emails using a drag and drop slow builder and native integrations with major CRM as it is available on Appsumo right now, starting at fifty nine dollars for a lifetime deal. You all have been raving about this tool on the deal page.
[00:32]
I know we are expecting a lot of you to trickle in today, so I’m going to give everybody a second to do just that and go ahead and tell you the lay of the land. Let you know where to leave your questions. If you want to tell us about your use case. First of all, go ahead and do that in the chat room and also just go say hi to us, tell us where you’re watching from or whatever you like.
[00:53]
But if you have any questions about the tool, the deal, how to get set up, please leave your questions in the Q&A box. That’s the easiest way to make sure that they get answered. Make sure that you are getting what you need from this webinar. Appreciate you all for doing that. And the last thing is that there will be a replay of this available. So if you need to step out or if you just want to watch this again later, you can do that.
[01:19]
We’ve got some people joining us from India and Germany and Chicago. All are all over. It is great to have you. We’re very excited. Yes, very excited to hear more about in charge. Same. All right. There seems to be a good number of you in here, so I’m going to go ahead and say hello. Hello. How are you doing? It’s great to have you.
[01:38]
Hi there. It’s amazing. And thank you, everyone, for being with us today. So we’re excited to share more about in charge and just want to say the first week was really amazing for us. Already we had almost five stock views on your page and we’ve been really thrilled about all the feedback and insights and each request and all these things going on. So you are really excited to share more about in charge.
[02:07]
Awesome. All right. I’m going to go ahead and let you take it away for the walk through similar things. Again, leave your questions and the Q&A box. We are going to be answering them as they come in. We do have slop here from the in charge team, answering them. And then we will also answer some more at the end after the walk. So questions Q&A. All right.
[02:29]
Go ahead and take it right now since I’m going to share my screen now. Let me know if you see my screen. It looks good. So, again, thank you, everyone, for taking the time today, Caillaux co-founder in charge, and I’m going to give you on this webinar, I’m going to give you a brief overview of the product. I’m going to show you a couple of other cases with our with summation workflows. And then we’re going to leave plenty of time to ask questions.
[03:02]
So I know you have a lot of questions, and I’ll do my best to answer them and show you the works in to total. And also, my colleagues will be answering the questions in the chat. So in charge of marketing automation platform that can help you convert leads on bulk users, retain customers and automate marketing processes across the customer journey. So if you are a marketer, you could have a website. If you’re a startup or if you have a digital business in charge would be the perfect fit for you to help you to make that business and sense targeted personalized automated emails to your customers.
[03:46]
So essentially there are two pillars to our software. The first one is the personalized behavior based emails you can send out to emails when people do things on your website based on email activity, when they do different things in your product and other purees, the marketing, automation and charge enables you to automate your marketing stack, ultimately pay sales, marketing, stamp marketing tasks across your different sales and marketing products. So that’s in a nutshell. We have a lot of integrations, dozens of integrations with different tools, and most of them work seamlessly inside the product so you can actually build marketing automation with these tools.
[04:34]
We have integrations with Facebook. That’s major CRM currently tied for stock mail, Melching just to name a few. And we also have Web hooks, Saphir Poblete to greatly and many form integrations. So I’m not going to go to the product and show you around. So this is the first page that you will see when you enter in charge. And there are six main sections of pages, the dashboard to Flo’s people broadcasts, emails and metrics. So the first on the first page you will see email engagement metrics of how your email list is going, all pans, click rates, all the things that you expect.
[05:24]
And then you can see also activity stream. So here we have the activity stream of your users web pages, their visits, cause they complete email activity. So emails they click, reply to and so on, as well as activity across other apps. So it looks pretty crucial. Next, we have a close, which is the core of our products. So these are our marketing automation. And I’m going to dove deep into the flow below the rate a bit.
[05:56]
Then we get people and everything you can charge revolves around people. We enable you to segment your audience and we ship a dozen different conditions that you can segment by selecting of segments and they charge as lists you can organize, then you can group different audiences based on that. That’s based on behavior or activity, for example, what pages they visit or what country they’re from and so on. Then we have broadcast’s which are the newsletter. So if you want to send like one of promotion email or like flash sale discounts and things like that, you’ll do that with the broadcast.
[06:43]
You have the emails, which is our email manager, and we do have a powerful driving email builder as well. A simple email either way, where you can create plaintext emails and all of these emails will be used in the flows and also in your newsletters. And I’m going to show you how to do that in a bit. And then we have engagement metrics. If you want to dove deeper into specific law, for example, like your Leanna’s or if you want to see the metrics of a specific email, you can you can see that here.
[07:16]
So now I’m going to go straight to flows and show you a couple of use cases that we have. As you can see here, you can organize as well as other things on inside of in charge, like the statements in what we call folders. And obviously some of those will be in yellow. So one of the use cases that I’m going. Show easily nurturing sequence, so what we have here is a time based lead, nurturing sequence when a person submits or in my case, that’s an element of a form that they have set up on my elemental website.
[08:00]
So when the person submits a poor, we send them a sequence of lead, nurturing emails and we also do something here that can drastically increase the open rate and the rate of your lead nurturing sequence.
[08:18]
And I’m going to to explain that in a bit. So, first of all, one of the biggest questions we get is how to get people into a charge. So if they have a form, how I can submit people in charge and start sending the emails. So we have the force to meet the trigger. And this trigger works with most of the major reform tools out there. So you have elements of our star Swype pages, of course, fireworks and many more.
[08:49]
And all of these tools you can you can bring the leads and subscribers through these tools. And Abdin directly linked to one in charge so you can start sending them emails and what we can get. What I’ve said up here is an element of reform. And the way to do that is simply by copying a link that you get from this part of it. And then when my elementary form, I go to my elemental form. You will see actions after Sumate, so this is essentially the same saying, what should we do after Simonsen is for and why you need to select is Blackhawk’s a web corkscrew up data to in charge and we can get the subscriber start and do other actions instead of in charge.
[09:42]
And here on the Web, QQQ is where I paste that you are taking this step just right here. Unless you place WAFL, that’s pretty much your form to start sending data to in charge. And you can get people inside of inside of the flow. And of course, you can move the data from that from that floor. So in that case, I have my email form to the email filtering charge. If you get any other forms, you can create any other fields.
[10:16]
You can create custom fields in a way to map that that data. And you can do many things with that data like segmentation or, for example, responses, ultimatums based on the responses and so on. So we are also currently working on forms. We don’t have to yet, but is very high priority on our road map. So that native chart forms will be leitzel. So going back to the to the sequence that we get, the flow that we give here, the next thing that happens is we have a wasted so people are waiting for three hours before they receive the first email.
[10:58]
And you can see that there are seven people waiting on this tip and twenty five have already passed through the next email. And the same email is probably the most Usenet where you can out to sending emails here. You can build emails with our builder and you have a very powerful driving builder where you can drag and drop different differenced, different images, blocks, videos and so on and create HTML emails. You can also import HTML trading site, email builder email.
[11:41]
You can get that email in time charge. Now what we have here is when do we see the first email? We have another wait staff for one day and then we have something we call filters. Tazo filters allow you to put people into different buckets. Based on what? Based on activity analysis. So in that case, I’m using check activity, which is the step right here. And I check if a person has opened up previous email and if they have an open email, I’m sending them the same email again.
[12:18]
So you can see here it’s Stebbings connected to another step when they fail to open the email. And that way I can increase the email engagement, basically sending a follow up, which allows people to see your email again, increase your email engagement and click through rate. And for those of you have opened the email, of course, there’s no need to send in the send you the same email. So I’m sending them back to the next email and the email sequence.
[12:55]
So what then we have is a sequence of emails, fuel wasted emails.
[13:03]
And what I want to do now is show you how you can build a similar flow for yourself and I’m going to replicate that flow. So there are three main steps and then charge. We have triggers which trigger flows and you can trigger flows based on different things. For example, when a person enters the segment, when a tag is added on events from your website, when the tide forms is submitted, where this is the page and so on. So in that case, I’m not going to use something that I’m going to use something, something else.
[13:38]
I’m going to use new machines, mail to subscriber. And because we integrate natively with Malti, I’m able to select the mailing list. So if you have a list like lead form or landing page or you can send those subscribers charge. And because MailChimp is not actually marketing automation, you can actually advance customer journey. So you’re in charge by saying Dumouchel subscribers now see here that the fields are automatically mapped. So these are the multi fields and we can again use that data to to do a lot of advanced things.
[14:16]
And you can see that being charged is also created. Male the. For example, for member breaking language in status and so on. So that’s a step without trigger. The next thing I can do is I need to do is connect to connect that figure to the next step so I can see the action steps, allow us to perform different action, slightly different actions. And we do have plenty of those. So you send an email, you can send us Stockmann, you can automatically add a person to Facebook so you don’t have to bother with importing every 10 million subscribers.
[14:58]
You can also automate sales for resample, creating a new tasking cooks both when you get new to maybe follow up with them manually. So in that case, I’m going to send an email and then I’m going to. To you that. So I’m going to give you a very simple email, so this is our default form and. Just going to add the subject line, going to delete this blog. I’m going to have the subject line. Welcome to my email list.
[15:37]
And I’m going to use Mar that supports Bush, that this is dynamic data that you can personalize your emails based on. So remember, when you when we map the MailChimp fields, all these fields will flow to in charge in that data can be used also in March. So if I have the email from the of the email, the name from the form, I can use that for for the for the person’s name. And I will dynamically generate that much that.
[16:12]
And I’m going to say, for example, if you like my newsletter. I’m going to say that the email. And I can also track reply, so, for example, if a person that I support a specific action and so that’s what I’m going to do right now. I’m going to. Create a new task in HubSpot or maybe let’s do something different. Let’s let’s create. Let’s create HubSpot. Change the Facebook deal status, for example. Yeah, let’s do that.
[16:54]
So on reply. I’ve already connected my spot so I can see my sales pipeline, I can see the deals, I’m going to maybe. Sex abuse data Waki response. And I’m also going to create a task hotspot to follow up with them. And you can see here there’s another place where you can see where we can use those dynamic mulch stacks so I can use the person’s email and no doubt we have to follow up with them. And I’m going to do that in two days.
[17:38]
And something else that I’m going to do here is maybe send an email. Or maybe let’s not send an email, let’s add a. We cannot tax you. When Delpit, for example, on open, we cannot tax. And Tankian, for example. Adds into active users. So this is just a small example of the things that you can do in a church and really the possibilities are endless. I’m going to show you now another fellow that they’ve already built so you can see some of the things that we can do.
[18:23]
So let’s let’s take this one, for example, which is the cervical. And what I’ve done here is I’ve connected type one charge and now I charge assures me of my type warm service so I can select, for example, be the charge in service for the charge. And now I can also select market service, save it. And now I can also map the responses of all of the data coming from that city so the responses people give to my questions, I can love them here and I can then personalize data based on that so I can read my email.
[19:11]
And, for example, by your company website, or maybe you have email subscribers. This will populate, you will be in charge. When they submit that response and next, what I’m going to do is if they have, let’s say, five hundred subscribers, I’m going to add them to a Facebook audience because it does at least we consider important and we want to show them that’s. So what I’m using here is one of the powerful filters that we get, which is Chick fil, which enables us to put people into different buckets or pats.
[19:52]
So I’m going to delete that from here and I’m going to select the condition and use the field, the field condition, which enables me to put people into different parts based on what they have. So.
[20:17]
So I see you can see here email subscribers already here, that field, for example, if they say it’s 500 or if it’s more than five hundred, I can add them to a Facebook audience. So only people that satisfy that specific condition of the days in the field will proceed to the next step, which is adding them to my Facebook account. And they will start seeing they will start seeing my apps and for the rest, for example, which are not the people that they’re probably not so valuable.
[20:54]
Let’s say there was just 20 subscribers. I’m going to send them an automated email. And I’m not going to create a test because it’s not so important for me to follow with them. So the check is really powerful because you can personalize all of your marketing automation, all of your email communication, all of your marketing. Everything can be personalized based on different based on the attributes of those people. And you can you can build really powerful dataflow that they want to show you.
[21:31]
And this will be the last blow. And then I’m going to go into segments is the interest that leads. So what we have here is the page of the trigger. So when a person visits the specific page that see the page contains, when they visit the pricing page, I want to do a few things. I want to increase the lead score because I think those leads are important. So we have the lead score action step in here. You can see it increased by two points.
[22:03]
You can increase, decrease lead score. Then I also want to add the fact that those people visited the pricing page. So just make sure and else I also want to send a notification to our lead channel so our salespeople can see and follow up with those people, just get that medications back. And just for them to follow up, because this is the right time, the right time to get in touch with those people. That’s the pricing page.
[22:36]
And now what we have here is another Futter step with our native integration. And so this person is already booked a call with us. And in case they haven’t booked a call, but they are visiting the price and it will be really helpful if we send an email to a call with us. Otherwise, we if they already booked a call, obviously we don’t want to send an email, so we’re going to say that we are looking forward to talk with them and we’re going to send him a different email.
[23:20]
Right, so that’s as far as the Flo’s goes, again, these are the this is the core of the product and you can do a lot of things here. So it might feel overwhelming at first. And for that reason, we have pamphlets and you can start with with the templates we give them really nurturing. We have pamphlets. We’re all hoping for attention and many more. So now I’m going to jump to the people section and show you how how you can use segments of people.
[23:47]
And by the way, these segments that we’re going to create right now can be used in flow. So we have we have to enter a flow enter segment sorry, three step, which allows us to start the flow when a person then does a specific segment. And you can see I have a list of all the segments that they’ve already created. So segments are going again or something like this, but not so you can organize them by folders. So you can see that I have a few different folders for subscribers, leads, registered users, and I also have four for absolute customers as well.
[24:31]
And the way you build floats is with something we call conditions. So I’m going to, for example, create 12 or not type segments. We’re not going to choose a red color because people need the right color. And then you can see here the conditions that you can build segmentation based on. So we have the fields. So remember, when we have time for, for example, of disaster support from time for we’ll get to that into and charging, you would be able to segment based on that data.
[25:10]
In that case, I’m going to use email activity, one of our conditions, and I’m going to choose. For example, not Tobins, and this will show not opening in the last 60 days. Oops. Sorry about my mouse, so people that haven’t opened any mail in the last six days will show up here. Let’s go wait 30 days and you can also you can also start different conditions. We also have groups, page visits, events, so you can purchase your flight and you also get access to the event based segmentation.
[25:55]
So the event based segmentation enables you to segment on the activity from from your product. So when you’re sending events from your app or your website and chats with the API, for example, when the person is created a task, let’s say you like travel, for example, you can you in segment based on that activity, very mind. That’s the event based segmentation will be only needed for the people that really need to segmentation. So you’ll be just fine without it if you go with one of the other cues from one to four and now I’m going to do the same.
[26:38]
And is there any people that opening emails in the last six days they will show up here so they can see those people are showing and we’ve blurred the data, obviously, to talk to personally. Now, I want to show you very briefly what a profile looks.
[27:00]
So if you look at my profile, there are two main sections that we can show on the left. You can see all of the data of that person. So the text at the top and then we have data coming from your forms or from the connect the dots. So in my case, you can see here that, for example, I’ve already answered this really intensively on my website, which is the reason for not signing up. You can also see here that data from connect the dots, for example, like Tallinn’s.
[27:35]
We will show up here. So you can see I booked a discovery call at some point, but I canceled it. And then on the right, we have the email. We have the activity. And you can see here page visits, email activities like emails that have opened, what tags they have been added to, feels they have been updated. So all of the activities team will show up here. So last they want to show broadcast’s, which is our feature that allows you to send one of newsletters to a segment of people or your whole audience.
[28:20]
And in that case, I can say to to the segment that they just created for inactive leads, maybe for want to reengage them, I can select one of the premade emails or create a new one from here. And I’m going to just just select I don’t know, just select the random email I’m going to create from scratch now.
[28:49]
Now we also have a B tests and you can you can maybe test your newsletters. You can create different variations of that newsletter so I can send the same email, but with a different subject line different from them. And I can also specify the distribution of the request in that case, which is where I’m going with 50 50. But I want to determine and send a better version of the better variance to a specific audience. And I want that to be determined by the clicks after five days.
[29:22]
So whichever segment, whichever audience has more clicks is click more on my email, sorry, whichever email more clicks will be sent to the rest of the audience and. Last but not least, we have to read and reveal all the information from your broadcast and send it right away or casually or sometime in the future. For example, tomorrow, 2:00 pm. And I also want to send it into the person’s time zone because that would be the higher engagement rates.
[30:06]
So would send the email in the personal time zone. It depends on who’s available.
[30:12]
So that’s pretty much it in a nutshell. And I think from here I’d be happy to answer your questions.
[30:23]
All right, let’s do it. Similar questions in the Q&A box. Let’s start from the top. I have a WordPress site with Learned Dash where I have fluent CRM and sending emails via send in blue. So many things to share. How do I compare this with these to what are the benefits? And then if you could just speak more broadly about how you compare to competitors in general, you don’t have to speak specifically to this.
[30:49]
Right. Got it. So and charge is really good at two things, among other things. But we really excel at two things. One is the behavior based segmentation. So you can segment people based on page visits, email activity, productivity, Venz, you can build groups of groups of segments. So that’s one thing. I think the other thing is our integration. So we get seamless integrations with many our tools and they’re very through marketing automation. I don’t do any that automate so many actions triggers inside of the workflow.
[31:30]
So you can not only automate your emails but really go beyond HTML and out to meet tasks across all of these apps. So again, if you look at competitors like mail team, I mean the only information mostly for sending emails and stuff like that, we go way beyond email. You can also make your whole sales process in your CRM. You can out meet your billing provider, you can out to make the meetings. We’ve currently you can out to make your messages within the comments so much more.
[32:03]
Amazing. Thank you. All right, this person says that they joined late and they want to know, can I link my Gmail account to in charge and have in charge send emails to that account? And how if so, how many separate Gmail accounts can it send emails through? Right, so you can you can use your Gmail account as long as you verify it, so you verify you can you can send roaming charges. That being said, the general deliverability from Gmail accounts is lower.
[32:35]
So what brings you boys to create a business account with their domain name verified the domain name, and it’s emails from that you can send from multiple emails. So if you want to sample from five, 10 different email addresses, you’ll be all right.
[32:56]
Can each campaign be set up for different time zones? Yes, you can do that with the broadcast, if that’s what they want by campaign, you can schedule in a different or a different time zone for the Flo’s. We have a time together and we also have weights, steps which work, which we did with a persons time zone. So, for example, I can stand I can say send out email only on Mundy’s or between Monday and Friday.
[33:33]
Exactly at nine a.m. and this will be being the person’s time zone.
[33:38]
Awesome. All right. Eric asks how he uses Quick Page, which is a previous app, similar deal to extend purchaser’s follow up video emails, does in charge email creator except and send via the quick page iframe code. I haven’t asked specifically, but you can import HQ inside of our e-mail user, so I believe that should be fine as long as it’s like a standard email and that’s called you can do that. Awesome. All right, we’re getting a lot of questions about does this work when this thing does it integrate with this?
[34:21]
So I don’t want to spend all day just naming things at you. I’m going to name a couple because they’re right in front of me. But then I want you to speak more broadly about four integrations and what this works with, et cetera. So Eric asks specifically about gravity forms. Does this work with gravity forms? Hons asks, is there a plan to integrate with Laloux, which is a CRM that FEMA has right now in store? What can you tell us about the future of integrations where you’re at now?
[34:51]
What what in charge works with?
[34:54]
Absolutely. So gravity forms? Yes, we do integrate with them through the submitted submitted form trigger in the flow builder. The next tool that you mentioned I never use. But generally the rule of thumb is just checking the two supports Web Hauck’s. If it does, then we do integrate with them Web Cokesbury reliable and fast. If they don’t integrate with web hooks then you can zap here, probably integrate the and also Degremont is going on. So we pretty much support any of those data Peiping or Tasco Automation Tools.
[35:32]
Now as far as the general road map for integration, is integration still a huge part of in charge? We already have dozens of them and they will be really important. But now, as I set of are coming, Piledriver is definitely coming. We don’t get specific yet. And the reason for that is because we want to gather all of the helpful feedback that we’re getting from some links right now and just share that data and just take a time to reflect on how we want to proceed from here and which will be the next thought.
[36:10]
But I’d say serum’s are crucial for us is definitely coming. We see a lot of demand for e-commerce tools. So we we haven’t confirmed it yet, but it’s there’s a very high chance that we integrate with them. And so make sure data, a lot of our support tools will be something that we are definitely looking to try to be quiet on. So we are now communicating with them and see what the different options that we can integrate with them.
[36:42]
So, yeah, that’s you.
[36:48]
Do you have a goal action? So it finishes when an action or condition is met. Right.
[36:54]
So we don’t have a go action, but you can achieve something similar. It’s what we call Denslow action. So, for example, if a person is open an email, let’s say that’s that’s the call to open the specific email. I can imagine from that floor and I can make that activity trigger step to the little action step and they will be ejected from the flow. I think we are also going to integrate, going to go because we had a lot of requests for it.
[37:36]
So it’s awesome.
[37:39]
All right. Gustavo asks, Do you plan to translate the tool into Spanish? And bigger question, are there any translations on the roadmap?
[37:48]
Right. So we haven’t we haven’t considered it, but we invite a number of reviews. We get in Spanish and French. It’s maybe something that we should consider. So stay tuned and we’ll let you know.
[38:05]
All right. If I add a new action to an automation flow, how does this affect the current subscribers on the flow? Right. So it really depends on the flow and what we usually recommend people to post their loss when editing, but you can post Inactivates, supinated them so you don’t have to duplicate a flow or create flow from scratch. You can edit the flow, but you just have to look at the specific flow and make sure that it works fine.
[38:41]
But something I can do in that flow, for example, if I did the flow of another waitstaff and then I can send resample another email and more people that enter the flow would be able to to enter those steps as well. The ones that have already entered the flow, the ones that already reached the end step of the flow. We will not proceed to the new steps, but the workarounds for that, if you want to keep people in your flow, wherever you want it to be, the future is just to end the flow with the weights that you just use something like like a very big number of days and people will wait and that’s it.
[39:26]
And you can then decide to add a step in the future. You can connect the way to the next section and they will receive that. I assume we can add our own custom domains, if so, how many and is it plan dependent? All right, so you can you can at your domain name. We have verification. So if you go to the email settings, you can verify your domains and you can verify if you can verify, they verify multiple domains and verifying a single domain name would enable you to would automatically verify all emails coming from that form that came from that domain name.
[40:18]
So, for example, we’ve already verified in charge. So if Romney decides to send an email, we can use our email addresses and they will be verified. Well. Can you resend a broadcast email to a contact that didn’t open the email after a certain number of hours or days?
[40:40]
So broadcast’s no, not right now, you can do you can use laws for that. So, for example. To do that with a flow, I can use the let’s say. The time, Sheila. Select the segment, let’s say, to the tomorrow, five p.m.. I can send an email and then I can use. The check email activity after a certain amount of days or time, let’s say, when so when that is delivered, I can wait for one day or see, it’s a three hours that I can use to check email activity.
[41:36]
And I can check for the people that have not helping that’s now, so what I need to do is say I’m sending this email. Absolutely, your email is I’m sorry to hear them open up some email, I can use the check, email, computer and select, have some email and then send another follow up email, or you can even send the same email. To people that have not all been not cleek, not triply so, and that people send our female essentially.
[42:22]
To the people, that’s not cool. All right, follow up question, so some people say I’ve read somebody kind of skimmed by it. Somebody had mentioned a learning curve. I have a question here. How do you train new users that want to know more about marketing, automation and what the what is here?
[42:46]
Where can they get some resources for that? Yeah, absolutely. So we hear that’s a big question mark here that would give you access to a few different sections and sites of power platform. The first one would be the QuickStart, which is our own body of. Page, and we also have knowledge base with over 200 articles, so the search here, there’s a lot of things to explain. So all the three good sections of this explained. They also recommend for new people to check the QuickStart guide, which covers the basic the basic steps of, say, setting up in charge.
[43:32]
And there also most of steps also come with video. So that would be your best place to start if you want to learn more about in charge of marketing, automation and of course, a very responsive to it, we just send this you to send us a ticket, then you’ll respond as soon as possible.
[43:51]
Everything all right? Can you access multiple lists from different domains under one in charge account? Yes, they saw the domains are not connected specifically to two lists, so you can connect multiple domain names and you can create multiple multiple segments is what we call lists. So you can you can certainly do that. There are no restrictions on how many segments you can create and in charge and.
[44:25]
Yes, awesome. All right. We got a lot of questions about subaccount. Michael says, what are subaccount used for? Brian says, Can you go over the subaccount function? And then we have another question here that says, can you duplicate copy emails and flows from one account to another subaccount? Right now, accounts are like used for, let’s say, of your marketing agencies agency, if you want to get a different account for all of your clients.
[44:59]
So you can see here, this is how I access my accounts and they enable you to just have a better organization of your marketing automation policy. Most people pretty much anything you can usually to where this is to have a difference of accounts with different websites, but it’s not required. Can you can have multiple websites and a single account so you can manage your accounts by clicking on your profile. Picture many accounts and you can add new accounts here. You can also see how many people you have currently in each account.
[45:39]
I know that people also ask for more flexibility when managing accounts. That’s something that we are certainly going to build right now. You can’t remove an account. You can only switch between accounts. So if you want to get an account move just to support form and then we’ll get back to you as soon as possible. And right now, it’s not possible to duplicate files between accounts if you want something like that to switch less. But it’s definitely something that we can we would consider if people are using simple accounts and want to duplicate, for example.
[46:20]
Thank you. All right. Oh, no, my question went up, my clients opt into the mailing list by clicking on and in charge link, right.
[46:34]
So, yes, that’s possible. There are a few ways you can do that. You can do that in an email. So one way that you can achieve that is to create a flow with email activity. So, I mean, they would need to enter their email address to obtain. So if you don’t have their email address, they won’t be able to. But if you already have their email address, you can nadhim to a new segment, which is what we call lists.
[47:06]
So, for example, for activity with email activity, what you can do is when a person clicks on the specific link in a specific email. Is clicked, and I can choose the specific email here, I can never talk to them. And I can choose, for example, new list or new newsletter.
[47:40]
And then based on that fact, I can go to my section and I can create a new segment here. And I can use the deconditioned. Yes. Let out that so and they will answer that segment that at least when they click on that specific link and when the tag is at it, and this will essentially allow you to have multiple different lists and often people into different segments, you can then send emails to that specific segment and do other things with.
[48:24]
Going back briefly to some accounts here, he says, How can we change the name of a subaccount after it’s set up, apparently that his up with a silly name means testing it and he wants to change it. Right.
[48:37]
So I think you can do that from here, but I’m not. OK, so I just got a message from. It’s not possible right now. Just email us and we’ll change it for you. And when we launch that feature, you’ll be able to change it.
[48:56]
This is like so sorry about that, Kiran, but also kind of a funny problem to have.
[49:04]
How does in charge reliably track an open email as it be, pixel or other?
[49:10]
Right. So it’s it’s it’s a so and it works pretty well in some cases. You can get like like a of blocking like a chrome extension or something like that. It will be an issue, but unfortunately just the limitation of the email tracking technology. But apart from that, it uses the pixel. So you can see all of the email activity opens Gleeks for for the device you would need to enable enable tracking on the same email step inflows. But we also track replace.
[49:55]
Is the total between is the total between all of the accounts or what determines the amount of subscribers for the tiered levels? Right, so if you purchase purchase and let’s take your wife, you would get twenty five thousand total contacts across your accounts. So if you can’t, for example, in one account, ten thousand, the rest of your accounts would have fifteen thousand contacts. The people in charge that are subscribers or we have identified them through an email or some sort of user I.D. So unsubscribed people archive people, anonymous people that are any flaws who will not go towards billing.
[50:44]
And you can also archive people if you want. And those people will not count towards your total number of contacts and charge. And you can also restore them back to the site at some point that you want that person back in your account, their data will be preserved for your people.
[51:08]
How many different email addresses can I send from with one code? Right, so you can say you can sent from multiple we haven’t seen anyone that I mean, reach reached the limit. Obviously, if you want to send hundreds and thousands of emails, that would be obviously that would be an issue. But for most of us cases, we can send emails and you’ll be fine. I might have to sneeze, is it possible to create a lot of automation workflows where new subscribers get behavior tags like open, open, open and click and have the workflow set to rescind?
[51:48]
And we briefly talked about or I guess you showed us the whole flow for the Open subscribers. Does it automatically tag them as well?
[51:56]
Right. So it doesn’t tag them, but we we save all the data for that. So if you go to the people section, you can create a segment of the people that’s not open up and click on a specific email. So we don’t really need to talk to them because the data is there and you can build segments based on that data. So example, if you want to see all the people that have not open the specific email, I just need to select email activity condition I can choose.
[52:28]
Let’s say this email I can select was not opened or not clicked and then charge will show me all of the people that have not clicked any link in that email. Awesome. Can we duplicate flows from one subaccount to another? Is this feature available and if so, can you direct me where I can go to find out how to do it? Right.
[52:57]
It’s not possible right now if you want to do that context. Our support is something that we need considering. And you’re going to make supercops more powerful with the and at some point hopefully will be able to do that on your own.
[53:11]
More on some accounts people love subaccount, but can’t I do, too? I totally get it. Can clients log into their sub accounts without having to access the main account? So you can invite members. And that will be the team members, that specific account, so they will only have access to this account, not to you, to your other accounts.
[53:40]
All right. Williams says he’s still confused about subaccount. So a clarification he wants to be able to send from, say, nine accounts with a small email accounts. So does he need an account? Oh, no. Where to go? Oh, does he need an account that allows nine subaccount so he can send from each domain? All so know you can, you can so domains are not connected to. So if you go to the email segments, you can have multiple domains here.
[54:10]
So it’s a very fine domain. I can verify many, many names here. So you don’t need multiple accounts to send from different domain names. Once an account is just in that you can send from multiple domain names, Civicus accounts or accounts are really only for like organization purposes. If you want to keep your contacts separated and you would want to create the principle that this will be in this case, for example, for someone that has two websites and don’t want to make the tool Insys or for a marketing agency that has different plans and want to just keep it separate.
[54:51]
Awesome. Thank you. Is there a way to track integrate with purchase activities? You can do that with Web hooks right now so you can see it or disappear or reintegrate. You can sense, you can figure flows when the Web korkor zap your trigger and you can send security there. If that’s referring to the e-commerce integration, even if it’s first try. You can you can do that. We have native immigration, which tribe. So you can you will be able to do that with one of the tribe triggers, for example, Newstrike Paymon or Kansas Scriptura and so on.
[55:37]
All right, Assimilations, heads up. We got about four more minutes here. So we’re going to try to get through as many questions as we can. But if you have some more, drop them in the Q&A box. We’re going to try our hardest. We got some questions about tier five. First one, how many team members are in the tier five plan?
[55:56]
Right. So unlimited team members on tiers often.
[56:01]
All right. And Gramps says, can you please explain the event segmentation functionality a little more? Right.
[56:09]
Of course. So the event based segmentation allows you to segment based on what people do in your product or Europe. So it’s mostly used for people that’s softer or want to segment on like very fast segmentation. So, for example, people that have stayed for three minutes on my website or have done this specific thing on my website, each requires development, the input for that integration to be built. So those events would be sent to the in charge API.
[56:46]
And once we hit, once you charge of the event, you can segment based on those events. So I can say, for example, let’s say I have a software that I can charge. One of our events is create the flow. And I can I can create a segment based on that event and I can see all the people in my account that have created the flow chart.
[57:12]
So that’s awesome. All right. Is there an option to set the brand color palette for all emails? Yes. OK, so you can do that with a few ways you can do that. There is no feature that allows you to do it automatically across all your emails. But you can you can duplicate. You can save blocks. And you can use them as families. So, for example, if you have the scooter, I can save it.
[57:47]
Name it. And then and then it will show up here on my blocks and I can we use it in my other emails, another thing that we do is set the body of an email and then duplicate that email and use it for the rest or for the rest of your emails that way, despite what we preserve across emails.
[58:15]
Can you explain the Facebook ads integration? Yes, absolutely, so for for the Facebook ads, you need to use the builder and we have two sections. So, for example, when a person does a specific segment, let’s say I want to show ads to upscale customers, I can add them to a Facebook call. It is. And the way that works is it connects with my Facebook account. I can select a specific customer. I’ll use that I have created in Facebook and charge much as the mail from and charge through emails from Facebook.
[59:00]
And then if the person is on the social network with that email, they will start to see your ads. They will enter the custom audience and we’ll start to see whatever you are, whatever as your broadcasting system audience.
[59:18]
I something you do actions with an integrated form count against hour twenty five K contactless. And also, the contact list is really for contacts, so actions will not come to the fore.
[59:37]
Can I push people from the main account to a subaccount? And no, it’s not possible right now. But again, if you want something like that, just reach out the support pool. All right. So we’re going to go ahead and wrap up here. I guess there are a couple more. Is there a way to create a segment of VIP subscribers once you click and open at a high rate?
[01:00:08]
Do you mind repeating the question, is there a way to kind of mark somebody as a VIP subscriber? Right. You have a high open or click rate. Got it.
[01:00:19]
OK, so one way you can do that is use the lead scoring and you can use the email activity trigger. So, for example, every time they click on an email, I can choose a specific email or any email I can that I can score that person and let’s say. I will give them one point for every time they open. Every time they email and they can use different different figures here. So, for example, every time they open or something, can that and then I can something I can do is when, for example, an answer segment so I can create a segment of people that have a specific number of specific leads score, let’s say, more than oops, sorry about that.
[01:01:19]
More than 50 or more than 500. VAP. So I can use the field condition here, at least car a more than 50, and then I can use the Andat segment here and I can I can select from here and last the answer that statement. I can use the action and I can, starting with the AP.
[01:01:52]
Wow. Cool. Amazing. Thank you so much. All right, so just two last questions. First one, is there a published road map somewhere that people can view?
[01:02:03]
Yeah, absolutely. So feedback, if you go to the doctor in charge of the yard, you can see our road map. So everything that is currently planned will be included on the growth. We haven’t put anything in progress right now because, again, we are gathering all this helpful feedback on these sites and going to the site where we want to go with the product and the road map for the next four months. But that will start to populate soon as well.
[01:02:30]
You can also see under review and you can also get a feature request. Please go to the feedback feature requests. You can have a new feature request here are available to the existing requests. I love it.
[01:02:45]
All right, last question. People are asking more about tutorials for the software. Where can they see those again? And then how do they reach out to you for extra support? Yeah, absolutely.
[01:02:56]
You can always write to us. That’s a support that then charge Dalziell or use the widget here so you can send this message. We receive it right away and use it to respond for any tutorials. I would say you can go to our knowledge base. And so we’re also going to create more tutorials and videos, some of the most common use cases. Amazing.
[01:03:25]
Thank you so much. So much to cover it. This is a very powerful tool. There’s a lot to do here. So I appreciate you hanging out with us and walking us through everything. We did get through probably one hundred and twenty questions or so today. So I feel like, OK, and if we did not get to your question, please feel free to peruse their tutorials and their reach out to them if you have anything else that you would like to ask.
[01:03:54]
And of course you have not already. You can go to Atsumi in charge to redeem your licensing codes. It is starting at fifty nine dollars for a lifetime deal. And of course this is backed by a 60 day guarantee. So go ahead, get set up, play around with it and see how it works for you. Once you’ve done that, we would love to read your reviews on the deal page. You mentioned this earlier are raking in their reviews.
[01:04:21]
There are ninety four of them already, which is wild and you have a five TOCO rating. Kudos to you guys. This is incredible. And you all believe your feedback. If you want to go rave about it with everybody else, go ahead and do that on the deal page as well. Thank you so much. It’s been a pleasure having you.
[01:04:40]
Thank you. Thank you, everyone. And looking forward to showing you more often charge. Go ahead. We also have a Facebook group so you can reach out there and send us emails that we respond best. Thank you so much. Have a good one.
[01:04:55]
Take your.
