Cayzu: Modern Team Communication and Customer Support
Features and Benefits of Cayzu Helpdesk
👉 CSAT Surveys – Cayzu offers a CSAT survey that captures every feedback from your customers for you to better ensure your support team’s performance.
👉 Round Robin – Distribution of workload to your team members will not be a problem since Cayzu has got that part of the job covered. The Round Robin feature is a preemptive scheduling process that is provided at a fixed time of the day.
👉 Agent Collision Detection– Once the Round Robin feature is present, no two agents will handle the same customer at once or will ask the same question at once because the software also has agent collision detection. This feature helps you make sure that no two agents have the same query to answer.
👉 Active Directory Integration – This feature helps your customers in having to memorize their passwords since everything will be recorded in this directory.
👉 Asset Management – Cayzu helps you track contact and company assets from your help desk.
👉 IP-White List Access – This feature helps enhance your security by controlling access to your Cayzu portal using various IP addresses.
👉 Time Tracking – Cayzu also has a time tracker making it easier for you to track your team member’s operating hours.
👉 Custom Ticket Fields – Save time by customizing the tickets that are sent out to your customers.
👉 Custom List – You can also change the ticket type, source, and status, real-time.
👉 Help Desk API – This feature enables the user to connect Cayzu to any of their own applications using Cayzu’s powerful REST based API.
👉 Service Level Agreements – you can stay accountable to your customers with this Cayzu feature.
👉 Automated Rules – this software also has automated rules that will speed up your customer service by using their automated workflow and rules.
👉 Global Search – this feature helps you find out whatever it is that you are looking for like replies, tickets, FAQs and all of your contacts quickly and efficiently.
👉 To-Do’s – Cayzu can also keep tabs on the things that you need to do within the day, the week, or the months to come.
👉 Internal Notes – this feature will enhance your team’s collaboration. It enables you and your team members to share private notes within the software that are not seen by the customers.
👉 Quick Response – Cayzu answers all common questions with canned answers through this feature.
👉 Ticketing System – this feature helps you keep your dashboard and pipelines organized.
👉 Email Integration – Cayzu is capable of working with other email inbox and then turn the emails into help desk tickets so that you won’t have to take note of them manually or transfer them manually.
Who is Cayzu Helpdesk for?
👉 Enterprises who need help reducing large ticket volumes while ensuring and increasing customer satisfaction.
👉 Marketing agencies who want to impress their clients with better service and to grow their accounts.
👉 Government agencies who want to reduce the waiting time, the workload, and even the mistakes in their workforce.
👉 Construction businesses who want to have better support to ensure more contracts.
Things to Note About Cayzu Helpdesk
👉 Its automation tools are not easy to understand handle and at times, they are not complete.
👉 The reporting engine does not support customer reports.
👉 The text on the dashboard cannot be customized. Its colors and highlights cannot be changed.