Abhisi: All-in-One Sales Solution For Happy Customers
Abhisi is a tool that will help you keep your customers happy across channels. Achieving and maintaining a support system that can make your customers happy is not that simple.
You have to dip into social media channels just so you can answer queries and that can be tiring and hopping from one channel to another while keeping track of conversations can be time consuming.
That is why you need a software that can bring you all the queries in one place and enable you and your team to provide top-notch support that will surely make your customers happy.
Features and Benefits of Abhisi
👉 Collision Detection – This is one of the most useful components of Abhisi. It lets you or your team members see if there is someone responding to a query so that there won’t be multiple replies at the same time.
👉 Tags – You can group conversations into clusters of your choice to keep everything organized. This can also help you and your team members find the right messages and inquiries.
👉 Quick Replies – To increase your response rate, and to avoid duplicate responses, Abhisi has a feature called Quick Replies which quickly inserts the best answers to common questions into your replies.
👉 Notes – This feature helps you collaborate and communicate with other team members. These can only be seen internally.
👉 Reports – These reports cover average response time, number of customers helped, and replies per customer and etc. They help you gauge and track your team’s progress when it comes to offering the best customer support.
👉 24/7 Knowledge Base – You won’t have to operate 24 hours. Abhisi has got the support covered any time and anywhere.
👉 Automations and Custom Folders – There is an easy configure automation that enables Abhisi to provide support to your customers for 24 hours. You can also route communication to its designated department which then improves response time and quality.
Who is Abhisi for?
👉 Call Centers who need a tool that can help them provide support and route their customers.
👉 E-commerce who need help when it comes to providing 24-hour support to their customers and making sure that they have a high response rate and good response time.
Things to Note About Abhisi
👉 It does not have a customizable SLA and sometimes, the tickets for VIP customers end up with the others.
👉 The knowledge base’s interface is very old.
👉 There isn’t a VoIP integration for helpline.
Domain Activity History
Social Media Accounts
Ability to Change Email For LTD